Shipping policy

Thank you for shopping with Lotamou. We aim to deliver your order with care — just as you'd expect from everything we create.

Shipping Destination

We currently deliver exclusively within the United Kingdom.

Delivery Time

Orders are typically processed within 1–2 business days. Delivery times depend on the destination within the UK: orders sent to addresses in Scotland typically arrive within 2–4 business days from dispatch, while deliveries to England, Wales, and Northern Ireland typically take 3–5 business days from dispatch. 

We use reliable local shipping providers to ensure your items arrive safely and on time.

Packaging & Handling

All orders are carefully packed to protect their sensory integrity. Our packaging is designed with sustainability in mind and reflects the aesthetic values of Lotamou.

Shipping Costs

Shipping charges are calculated at checkout based on your order size and destination within the UK.

Delays & Exceptions

While we strive to meet the above timeframes, delivery may occasionally be delayed due to factors beyond our control (e.g. postal strikes, seasonal volumes, or adverse weather).

If your order hasn’t arrived within the expected timeframe, feel free to contact us at lotamoucompany@gmail.com and we’ll look into it promptly.