Refund policy

Return & Exchange Policy

We want you to feel completely at ease with your purchase. If something isn’t quite right, you may return your item within 14 days of delivery.

To be eligible for a return:

• Items must be unused, in original condition, and in their original packaging.
• Custom or made-to-order products are not eligible for return.
• Return shipping costs are covered by the customer unless the item was damaged or incorrect.

To initiate a return, please contact us at lotamoucompany@gmail.com. Refunds are issued to the original payment method and are processed as soon as possible; allow up to 14 days from our receipt of the goods for the refund to appear on your account depending on your bank’s processing times